Privacy Policy

Effective Date: August 27, 2026

SmartClientFlow (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit or use our website and services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

SmartClientFlow
20 Glenora Avenue
Halifax, NS B3P 2B9
Canada

Email: [email protected]
Phone: +1 902-700-2863
Website: smartclientflow.com

2. Age Restriction

Our Services are intended for individuals who are at least 16 years old. By using our Services, you represent that you meet this age requirement. We may use information provided by you to verify eligibility where reasonably necessary.

3. Personal Information We Collect

We may collect personal information that you voluntarily provide to us when you register, submit a form, contact us, purchase a service, or otherwise interact with our Services.

Depending on how you use our Services, the information we may collect can include:

First and last name

Email address

Phone number

Mailing or billing address

City, province, and postal code

Account or login information

Information you provide when contacting customer support

Purchase, transaction, or service-related information

Any other information you voluntarily submit through our website or Services

We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, pages visited, and general usage information.

4. How We Use Your Personal Information

We may use the information we collect for legitimate business purposes, including to:

Provide, operate, and maintain our Services

Create and manage user accounts

Process purchases, payments, and service requests

Respond to inquiries and provide customer support

Communicate with you regarding your account or Services

Send administrative notices and service-related communications

Send promotional or marketing communications where permitted by law

Improve, personalize, and develop our Services

Monitor and improve website performance and security

Detect, prevent, and address fraud, abuse, or unauthorized activity

Comply with applicable laws, regulations, legal processes, or governmental requests

Enforce our terms, conditions, and policies

Protect the rights, property, and safety of our Company, users, and others

5. Legal Basis for Processing

Where applicable, we may process your personal information based on one or more of the following legal grounds:

Your consent

The performance of a contract or provision of requested Services

Our legitimate business interests

Compliance with legal obligations

Protection of our rights, property, and safety or the rights and safety of others

6. Disclosure of Your Personal Information

We may share personal information when reasonably necessary to operate our business and provide our Services.

Information may be shared with:

Service providers and contractors who assist us with website hosting, payment processing, customer support, communications, analytics, technology, or other business functions

Professional advisers, such as attorneys, accountants, or consultants

Government authorities or law enforcement when required by law or legal process

Third parties when necessary to protect our rights, prevent fraud, or address security concerns

A successor entity in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction

We do not sell your personal information for money.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our Services, maintain appropriate business and financial records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

8. Storage and Security of Your Data

We may store your information on our own systems or with third-party service providers and hosting providers.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Account Information

If you have an account with us, you may review or update certain account information through your account settings, where available.

You may also contact us to request assistance with updating or correcting your personal information:

Email: [email protected]
Phone: +1 902-700-2863

10. Marketing Communications

Customers may opt in to receive SMS/text messages from SmartClientFlow by voluntarily providing their mobile phone number through our website forms and checking an unchecked SMS consent checkbox. The checkbox is optional and is not required to submit the form or make a purchase.

By opting in, customers consent to receive recurring marketing and service-related text messages, including appointment reminders, customer support messages, service updates, and promotional offers.

Message frequency may vary, but customers will receive fewer than 10 messages per month. Message and data rates may apply.

Customers can reply HELP for assistance or STOP to opt out at any time.

If you receive marketing emails from us, you may unsubscribe at any time by using the unsubscribe link included in the applicable marketing communication or by contacting us directly at:

[email protected]

Please note that even if you opt out of marketing communications, we may continue to send you important administrative or service-related communications when necessary.

11. No Mobile Information Will Be Shared With Third Parties/Affiliates for Marketing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services, such as customer service, is permitted when necessary to provide the requested Services.

All other use case categories exclude text messaging originator opt-in data and consent information; this information will not be shared with any third parties for purposes unrelated to providing the requested messaging services.

12. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help operate the website, understand how visitors use our Services, improve functionality, and measure website performance.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality

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13. Third-Party Services and Websites

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, security, or policies of third parties.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

14. Users Outside Canada

Our Company is based in Canada. If you access or use our Services from outside Canada, your personal information may be transferred to, processed, and stored in Canada, the United States, or other jurisdictions where our service providers operate.

By using our Services, you acknowledge that your information may be processed in countries that may have different data protection laws than your country of residence.

15. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you

Request correction of inaccurate information

Request deletion of certain personal information

Request restriction of certain processing

Object to certain uses of your personal information

Withdraw consent where processing is based on consent

Opt out of certain marketing communications

To make a privacy-related request, contact us using the information provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, legal requirements, or privacy practices.

When we make material changes, we may notify you by posting an updated Privacy Policy on our website, sending an email, providing a website notification, or using another legally permitted method.

The updated Privacy Policy will become effective when posted unless otherwise stated.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

SmartClientFlow
20 Glenora Avenue
Halifax, NS B3P 2B9
Canada

Email: [email protected]
Phone: +1 902-700-2863
Website: smartclientflow.com

© 2026 SmartClientFlow. All rights reserved.